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title: Derby City Council Case Study Download
description: Download our case study to find out how we worked with Derby City Council to help improve services whilst saving money.
image: https://info.tensator.com/hubfs/DCC_LC_2Col_Council_logo_Feb_2014.jpg
---

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# DERBY CITY COUNCIL

### *Tensator helps Derby City Council improve services and save money.*

Derby City Council looks after the interests of over 240,000 residents living within its boundaries. The council approached Tensator and wanted to: 

- Provide customers with the ability to check themselves in on arrival
- Reduce customer waiting times
- Develop the ability to book appointments via telephone as well as the self-service ticket dispenser system

Download our case study to find out how Tensator worked with Derby City Council to save money on operational activities and provide a more streamlined customer journey.

### Download your resource here

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##### About Tensator Group

Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.

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