British airways Case Study

Evolving wayfinding with british airways

An established airline, British Airways flies passengers all of the world. Its challenge was to improve their customer wayfinding and signage solutions to enhance the experience for both passengers and staff.

Download our case study for more information about how Tensator worked together with British Airways and the new product which was designed as a result!

Heathrow Airport Check In Totem in airport

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About Tensator Group

Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.